Practice Information

Your medical information is treated with strict confidentiality in accordance with Australian privacy legislation. Personal health information is securely stored and is only accessed by authorised healthcare professionals involved in your care.
A copy of our Privacy Policy is available upon request.

Home visits may be considered for regular patients of the practice where clinically appropriate and within a reasonable distance of the clinic. Availability is at the discretion of the treating doctor. Please contact reception to discuss your individual circumstances.

For medical emergencies, please call 000 immediately.
For urgent medical care outside of our opening hours, patients should contact the nearest hospital emergency department or an appropriate after-hours medical service. Further information can be obtained by contacting our reception team during business hour

Our practice may send reminders for preventative health checks, follow-up appointments and routine screenings where appropriate. These reminders may be sent via SMS, phone or other secure communication methods.
If you do not wish to receive reminders, please inform our reception staff.

We are committed to providing accessible care for patients from diverse backgrounds. Our doctors speak English, Urdu, Hindi, Pashto and Bosnian.
If you require an external interpreter service, please inform our reception team when booking your appointment so arrangements can be made where possible.

Patients will be advised by their doctor regarding how test results will be communicated. In most cases, patients will be asked to return for a follow-up appointment to discuss results.
If your results require urgent attention, the practice will contact you directly. If you have not received your results within the advised timeframe, please contact the clinic to arrange a review.